Refund Policy

Refund & Returns Policy

Last updated: 18 February 2026

1. Overview

This Refund & Returns Policy applies to purchases made from Fixora, a brand owned and operated by Logic Group Ltd(Company No. 10901419), registered in England & Wales.

Registered Office:
2 Longrood Road, Rugby, Warwickshire, CV22 7RG

Operating Address:
31 Glenmore Business Park
Yeovil
BA22 8XG
United Kingdom

Email: shop@fixoraco.co.uk
Phone: 07583091807

2. Your Right to Cancel (UK Consumer Rights)

If you are a consumer purchasing within the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must notify us in writing by email at:

shop@fixoraco.co.uk

You then have a further 14 days to return the goods to us.

3. Return Conditions

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase must be provided

We reserve the right to refuse a refund if the item has been used, damaged, or altered beyond reasonable inspection.

4. Return Address

All returns must be sent to:

Fixora – Logic Group Ltd
31 Glenmore Business Park
Yeovil
BA22 8XG
United Kingdom

You are responsible for return postage costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

5. Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect:

Please contact us within 30 days of receipt at shop@fixoraco.co.uk with:

  • Your order number

  • A description of the issue

  • Photographic evidence where applicable

We will arrange a replacement or refund as appropriate.

Where goods are confirmed faulty, we will cover reasonable return postage costs.

6. Refund Process

Once your return is received and inspected:

  • Refunds will be processed within 5–10 working days

  • Refunds will be issued to the original payment method

  • You will receive email confirmation once processed

Shipping costs are non-refundable unless the return is due to our error or a faulty item.

7. Non-Returnable Items

We cannot accept returns for:

  • Custom-made or personalised items

  • Items damaged due to misuse

  • Items not returned within the 14-day return window (unless faulty)

8. Business Customers

If purchasing as a business customer, cancellation rights under the Consumer Contracts Regulations may not apply. Returns are subject to approval at our discretion.

9. Contact Us

If you have any questions regarding returns or refunds, please contact:

Email: shop@fixoraco.co.uk
Phone: 07583091807

We aim to respond within 1–2 working days.