Privacy Policy

This Privacy Policy explains how FixoraCo (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from fixoraco.co.uk.

We are committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal information you provide

Name
Billing and delivery address
Email address
Phone number
Payment details (processed securely by third-party providers)

Automatically collected information

IP address
Browser type and device information
Pages visited and interactions on our website

This information helps us improve our website and services.

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Communicate with you about your order
Provide customer support
Improve our website and user experience
Comply with legal obligations

We do not sell or rent your personal data to third parties.

3. Payments

All payments are processed securely through trusted third-party payment providers (such as Shopify Payments, PayPal, Apple Pay, or Google Pay).

We do not store or have access to your full payment card details.

4. Sharing Your Information

We only share your information where necessary to operate our business, such as:

Delivery providers (to ship your order)
Payment processors (to complete transactions)
Website and analytics services (to improve site performance)

These providers are required to handle your data securely and in line with applicable laws.

5. Cookies

Our website uses cookies to:

Enable essential site functionality
Analyse website traffic and performance
Improve your browsing experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil orders
Comply with legal and accounting requirements
Resolve disputes

When no longer required, your data is securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Request data portability

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access using appropriate technical and organisational measures.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@fixoraco.co.uk